Cian Murphy
40 ans
Dublin
Cian Murphy
40 ans
Dublin
Technologie & IT, Analyste systèmes métier
Expérience professionnelle totale (17 ans et 9 mois)
Provided desktop and network support for SME clients; put together the company's first standardised onboarding checklist for new starters.
Led a three-person IT support team at a growing company; brought average ticket resolution time down by introducing a tiered support model.
Manage a six-person IT support team for a 400-employee company; own the SLAs, escalation handling, and support tooling.
Compétences
À propos de moi
These days I lead a six-person support team for a 400-employee company: I set the SLAs, take the escalations the front line can't crack, and run onboarding for every new IT hire we bring in. IT support has been my field since 2008. Ready for something broader — IT operations or infrastructure management, ideally with a bigger remit than support alone.
Formation
Langues
Anglais - Natif ou bilingue
Nationalité et autorisation de travail
Permis de conduire
Pas de voiture