Yiannis Karagiannis

40 ans

Recherche active

Athens

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Hôtellerie & Accueil, Chargé relations clientèle

Salaire mensuel:€ 2100 - € 2100 / mois

Spécialisations:Hôtellerie & Accueil, Chargé relations clientèle

Type de contrat :Temps plein

Horaires :-

Temps de trajet souhaité :-

Mobilité :-

Expérience professionnelle totale (15 ans)

01/03/2011 - 01/06/20154 ans et 3 mois

Plaka Boutique Hotel

Checked guests in and out at a 40-room boutique hotel, handled cash reconciliation at shift close and resolved routine guest complaints.

01/09/2015 - 01/12/20205 ans et 3 mois

Athenian Riviera Resort

Managed guest requests and complaint resolution for a 200-room resort, and trained new front desk staff during peak season ramp-up.

01/03/2021 - Aujourd’hui5 ans et 6 mois

Acropolis View Hotel

Handle VIP arrivals and escalated complaints for a 120-room property, and maintain the guest-feedback tracker used in weekly management meetings.

Compétences

Agilité d’apprentissage

Analyse de l’information

Modération

Instauration de la confiance

À propos de moi

I've worked the front desk and guest relations side of Athens hotels for over fourteen years, most recently handling VIP arrivals and complaint resolution for a 120-room property. I switch between Greek and simple English depending on the guest, and I closed last year with a 4.8 average guest-feedback score. I'm looking for a guest experience manager role next.